Dawes Motor Insurance has introduced new benefits for its prestige car insurance, classic car insurance and motorcycle insurance customers.
The changes were initially brought about as Dawes looked to clarify its wordings in order to comply with unfair contract terms legislation, which was extended to cover consumer and small business standard form insurance contracts from April 5 2021.
“The unfair contract terms legislation is there to benefit the customer and clarify some of the grey areas in insurance contracts,” Dawes motor insurance manager Chris Quick explains.
But Mr Quick says Dawes quickly recognised there was an opportunity to update several of its key wordings in order to offer its customers a greater range of benefits.
“The last wording update we did was in 2017 and following a gap review of some of our features and benefits versus claims costs we recognised the opportunity to make additional changes, step ahead of the market and fulfil our promise of providing first class insurance for first class vehicles.”
Hire car benefits for regular use (daily or daily non-commuter) have increased from 17 to 30 days.
“In the event of a claim, the average repair time for some of the cars that we insure was exceeding 17 days, often due to the specialised nature of the vehicles. We recognised that this was a good opportunity to bring our hire car allowance into better alignment with what our data was showing us the average repair times were,” Mr Quick says.
“We have also removed the five-day waiting period to get a hire car for at-fault claims, which we found was a barrier to brokers placing business with us.”
“Previously a new vehicle had to be insured with us from the outset in order to qualify for our three year new-for-old replacement,” Mr Quick says.
“We’ve updated this clause, for example that if the customer is the first registered owner and a vehicle is covered by another insurer or underwriting agent for its first or second year of use, and then insured with us, we will provide new-for-old replacement for the remaining period of that three year term.”
“When it comes to recovery and towing, we’ve removed our $2,000 limit and replaced it with reasonable costs. This is in recognition that sometimes accidents happen very far away from our policyholders’ homes.”
“We’ve also increased our trailer cover limit for damage to trailers being towed, that are not insured elsewhere, from $1,000 to $2,000.”
“In addition, our limit for returning a vehicle to its owner after repair was previously $500, however we have replaced a defined monetary amount in this case with reasonable costs,” Mr Quick says.
“In the event that a policyholder’s daily ride motorcycle is stolen, we've increased the hire vehicle benefit from 14 to 30 days.”
“As with our cover for cars, previously a new motorcycle had to be insured with us from the outset in order to qualify for our three year new-for-old replacement,” Mr Quick says.
“But we’ve also updated this clause in our motorcycle policy so a new bike covered by another insurer or underwriting agent for its first or second year and then insured with us will qualify for new-for-old replacement for the remaining period of the benefit.”
“We’ve also removed our $2,000 limit for the recovery and towing of motorcycles and replaced it with reasonable costs, again because accidents can happen far away from our policyholders’ homes.”
“In addition, we’ve also increased our emergency accommodation allowance from $500 to $1,000. This benefits motorcycle riders who are involved in an accident more than 100km from home and are unable to get home for a couple of days,” Mr Quick says.
The content contained on this website is intended for insurance intermediaries only. The insurance products referred to on this website can only be purchased through a broker. Dawes Underwriting Australia Pty Ltd trading as Dawes Motor Insurance (ABN 18 050 289 506, AR No. 342982) (Dawes) is an Authorised Representative of SGUAS Pty Limited (ABN 15 096 726 985, AFSL 234437) (SGUAS) and acts under a binding authority as agent for the insurer of the products, Allianz Australian Insurance Limited (ABN 15 000 122 850, AFSL 234708) (Allianz).
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