08 Apr Important update regarding the current COVID-19 situation for brokers
Our Dawes team is working remotely to maintain business as usual. Our phones are diverted, and all underwriters have access to call queues, Xccelerate quotes, emails and all systems which enable us to carry out our day to day tasks in assisting our valued brokers. During this time we ask that all contact is carried out by calling 1300 188 299 or emailing email@example.com rather than direct contacts to ensure your quotes, enquiries and questions are handled in a timely manner.
Our claim process remains unchanged and your calls will be directed through to the relevant claim team when you select option 1 from our call menu.
We also ask that you continue to use our online Xccelerate portal to submit new business quotes. It will greatly assist us and allow us to turn around quotes quickly, however we are still accepting quote requests in all other formats. If you do need to register for Xccelerate please click here.
We thank you for your continued patience during this time.