We are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations have not been met. You are entitled to make a complaint about any aspect of your relationship with us including the conduct of our agents, authorised representatives and service suppliers.

We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

We have a detailed complaints handling and dispute resolution process in place as outlined in our brochures.

If your complaint relates to a privacy issue please refer to the Privacy Policy on the website.


Complaints and Dispute Resolution Process