CLAIMS

Whether you would prefer to lodge your claim online, via email, or over the phone. Dawes has an array of claims lodgement solutions available for you and your client.

Find A Repairer

Your client has the option to select one of our authorised network repairers or your client can choose their own repairer that has been authorised by us.

Using a repairer from our authorised network includes the added benefit of a free vehicle collection once the claim has been registered, and a free taxi ride for your client (reimbursed to your client) to collect their vehicle once repairs have been completed. NB: This benefit is not available under our Motorcycle Insurance policy.

To find your nearest Dawes authorised network repairer, please visit the following website:

 

Dawes Authorised Network Repairers.

ONLINE NOTIFICATION CLAIM FORM

To let us know about your client’s claim, please complete the online claim form. Once complete, you will be immediately notified of the claim number and next steps. Our claims team will make further contact within 24 business hours to assist with the claim and repair process.

OVER THE PHONE

Call our claims team on 1300 188 299 (option 1) to discuss the details of your client’s claim and prepare a lodgement over the phone. If we receive your call outside of business hours, a dedicated after hours team will assist with your claim and any emergency tasks including towing of your client's vehicle to a safe location.

A dedicated claims consultant will then give you a call the next business day to obtain any further details required in order to continue processing the claim.

 

Whether you prefer to make your claim online, or over the phone, Dawes has a number of claim options available to you;

LODGE YOUR CLAIM BY EMAIL

To make a lodgement download our relevant claim form and then email to claims@dawes.com.au.